1. Who we are

Ian James Landscapes and Gardens Limited
Website: https://ianjameslandscapes.co.uk

Ian James Landscapes and Gardens Limited is a landscape design and build business providing services to individual domestic clients.

For the purposes of UK data protection law, Ian James Landscapes and Gardens Limited is the data controller of personal data collected through this website.

2. What personal data we collect

When you contact us through our website enquiry form, we may collect the following personal data:

• First name
• Last name
• Email address
• Telephone number (optional)
• Any information you include in the enquiry message

We do not intentionally collect special category data (such as health information), and you should not include such information in your enquiry.

3. How we collect your data

We collect personal data only when you voluntarily submit it via the enquiry form on our website.

We do not collect personal data through automated tracking, analytics, or marketing technologies.

4. Why we collect your data

We use your personal data solely to:

• Respond to your enquiry
• Communicate with you about your landscaping requirements
• Provide information about our services where relevant

We do not use your data for automated decision‑making or profiling.

5. Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful basis for processing your personal data is:

• Legitimate interests — responding to enquiries and communicating with potential clients
• Consent — where you choose to provide optional information, such as a telephone number

You may withdraw your consent at any time by contacting us via our website.

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure website hosting and form processing
• Secure email systems and password‑protected devices
• Access to enquiry information limited to those who need it

We do not sell, rent, or trade personal data.

7. How long we keep your data

We keep enquiry data only for as long as necessary:

• To respond to and manage your enquiry
• For up to 12 months after the last contact, unless a longer period is required to establish or manage a client relationship

After this period, personal data is securely deleted.

8. Sharing your data

We do not share your personal data with third parties except:

• Where required by law
• Where necessary to deliver our services (for example, professional advisers), and only where appropriate safeguards are in place

9. Cookies

Our website uses essential cookies only.

Essential cookies are required for the website to function correctly and securely. They help with basic functionality such as page navigation, form submission, and protecting the site from misuse.

We do not use cookies for:

• Analytics or visitor tracking
• Advertising or marketing
• Profiling or behavioural monitoring

Any cookies used are temporary, do not identify you personally, and are automatically deleted after a short period or when you close your browser.

Because we only use essential cookies, no cookie consent banner is required under UK data protection law.

10. Your data protection rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Object to or restrict processing
• Request data portability, where applicable

To exercise any of these rights, please contact us via our website.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

12. Changes to this privacy policy

This Policy was last revised in Feb 2026. We may update this privacy policy from time to time. Any changes will be published on this page, with the amended date shown here.